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Business English - Customer Service - Vocabulary & Skills
Published 5/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 2.22 GB | Duration: 5h 45m
Learn Perfect Business English | Master Customer Service Skills | Learn Business English Vocabulary & Phrases
What you'll learn
Useful Business English expressions to help you provide excellent Customer Service
A range of vocabulary related to aspects of Customer Service
How to talk about Customer Service approaches in perfect Business English
How to deal with complaints and resolve problems using the right tone and language
How to build relationships with your customers and make a good impression on them
Business English writing skills for those all-important emails and letters
Requirements
You should have at least A2-level English.
Description
Hello! I'm Francis, and I'm excited to be your guide on Udemy for this course, Business English - Customer Service.This course is all about helping you get better at using your Business English skills to deal with complaints, resolve issues and build customer relationships.Who Is This Course For?You Work in Customer Service: If your job is to handle your company's interactions with clients, this course will make your Business English better for work.You Want to Work in English: It doesn't matter if you're not in Customer Service now. If you want a job where you need to speak English, this course is for you. In many jobs, you need to know a little about dealing with customers, such as how to send emails or the appropriate tone to use.You're Still Studying/Recently Graduated: If you are looking for your first job, speaking English or not, this Business English course will help you improve your Customer Service skills more generally.What Will You Learn?Business English - Customer Service - Unit 1 - Introduction: First, we'll say hello and tell you what this course is all about.Business English - Customer Service - Unit 2 - Handling Enquiries: learn how best to respond when customers or potential customers contact you.Business English - Customer Service - Unit 3 - Taking Action: learn the language you need to use when taking steps to help your customer.Business English - Customer Service - Unit 4 - Dealing with Complaints: learn how to deal with unhappy customers in a polite and professional way.Business English - Customer Service - Unit 5 - Building Relationships: learn how to build and maintain a positive connection with your customer over time.Business English - Customer Service - Unit 6 - Conclusion: We'll wrap up everything you've learned and talk about what's next.Why Join This Course?Learn From Experience: I've been teaching English for over 12 years, including time as an IELTS examiner. I know how to make learning fun and useful.Real Situations: This course uses examples from the real world of work. You'll learn Business English that you can use right away. Plus, you'll learn from my experience of keeping my own customers happy.Join Many Happy Students: Over 100,000 students have already improved their Business English (and English in general!) with my courses. You can be next!What Will You Gain?Speak About Customer Service: Feel more confident in your Business English when handling interactions with clients.Better Business English Writing Skills: Write emails and messages that are clear and professional.Useful Business English Knowledge: Learn English that will help you at work, not just in Customer Service.Ready to Start?Join me in Business English - Customer Service. Let's take your English to the next level together. See you in class!
Overview
Section 1: Business English - Customer Service - Introduction
Lecture 1 Customer Service - What is Customer Service
Lecture 2 Customer Service - How To Take This course
Lecture 3 Customer Service - Important Business English Vocabulary
Lecture 4 Customer Service - Avoid These Common Business English Mistakes
Lecture 5 Customer Service-What Is Bad Curstomer Service And What Is Good Customer Service
Lecture 6 Customer Service - Important Customer Service Activities
Lecture 7 Customer Service - Business English - Customer Service Speaking Activity
Lecture 8 Customer Service - Setting Goals For This Course
Section 2: Business English - Customer Service - Handling Enquiries
Lecture 9 Customer Service - Types Of Customer Inquiry In Customer Service
Lecture 10 Customer Service - How To Organize A Good Customer Service E-mail
Lecture 11 Customer Service - 8 Great Business English Phrases For Customer Service
Lecture 12 Customer Service - Important Grammar For Customer Service Emails
Lecture 13 Customer Service - Active Practice - Writing a Simple Customer Service Email
Lecture 14 Customer Service - Important Business English Phrases
Lecture 15 Customer Service - Active Practice - Role Play - On The Phone
Lecture 16 Customer Service - The Difference Between Formal and Informal Language
Lecture 17 Customer Service - 8 Great Customer Service Phrases for Payment Enquiries
Lecture 18 Customer Service - 8 Great Customer Service Phrases for Product Enquiries
Lecture 19 Customer Service - 8 Great Customer Service Phrases for Technical Enquiries
Lecture 20 Customer Service - 8 Great Customer Service Phrases for Membership Enquiries
Lecture 21 Customer Service - 8 Great Customer Service Phrases for Appointment Enquiries
Lecture 22 Customer Service - Active Practice- Writing a Complicated Customer Service Email
Lecture 23 Customer Service - Full Customer Service - Email Walkthrough
Lecture 24 Customer Service - Customer Service - Handling Enquiries - Quiz
Section 3: Business English - Customer Service - Taking Action
Lecture 25 Customer Service - Important Business English Vocabulary for Taking Action
Lecture 26 Customer Service - Practice - Vocabulary For Taking Action
Lecture 27 Customer Service - How To Use Specific Language To Provide An Excellent Service
Lecture 28 Customer Service - Amazing Phrasal Verbs For Perfect Customer Service
Lecture 29 Customer Service - How To Sound More Confident In Customer Service
Lecture 30 Customer Service - How To Talk About Good Results In Perfect Business English
Lecture 31 Customer Service - How To Handle Difficult Customer Service Situations
Lecture 32 Customer Service - How To Politely Tell Your Customer To Take Action
Lecture 33 Customer Service - How To Finish Conversations In A Friendly And Positive Way
Lecture 34 Customer Service - Active Practice - Taking Action In Customer Service
Lecture 35 Customer Service - Quiz - Taking Action In Customer Service
Section 4: Business English - Customer Service - Dealing With Complaints
Lecture 36 Customer Service - Introduction To Complaints In Customer Service
Lecture 37 Customer Service - The Different Types of Complaints In Customer Service
Lecture 38 Customer Service -Useful Questions To Ask If You Don't Understand The Complaints
Lecture 39 Customer Service - How To Deal With Small Complaints Quickly In Customer Service
Lecture 40 Customer Service - How To Give Excellent Service When The Customer Is Wrong
Lecture 41 Customer Service - Active Practice - What To Say When Your Customer Is Wrong
Lecture 42 Customer Service - What To Say When The Customer's Complaint Is Right
Lecture 43 Customer Service - How To Apologize Professionally In Customer Service
Lecture 44 Customer Service - Phrases To Explain Why A Problem Happened
Lecture 45 Customer Service - How To Offer Solutions To Make Your Customer Happy
Lecture 46 Customer Service -How To Continue Giving Great Service After a Problem is Solved
Lecture 47 Customer Service - Speaking Practice - Handling An Angry Customer On The Phone
Lecture 48 Customer Service - Active Practice - Writing - How To Answer A Complaint
Lecture 49 Customer Service - Quiz - Dealing With Complaints
Section 5: Business English - Customer Service - Building Relationships
Lecture 50 Customer Service - The Importance Of Building Relationships In Customer Service
Lecture 51 Customer Service - 8 Great Ways To Build Relationships In Customer Service
Lecture 52 Customer Service - Great Questions To Ask To Build Your Customer Service
Lecture 53 Customer Service - How To Have Perfect Intonation In Business English
Lecture 54 Customer Service - How To Create More Business And Avoid Offending Your Customer
Lecture 55 Customer Service - 8 Great Phrases To Write Your Customer Service Emails
Lecture 56 Customer Service - The Importance Of Being Honest In Customer Service
Lecture 57 Customer Service - How To Admit When You're Wrong In Perfect Business English
Lecture 58 Customer Service - Active Practice - Role Play For Building Relationships
Lecture 59 Customer Service - Quiz - Building Relationships In Customer Service
Section 6: Business English - Customer Service - Bringing It Together
Lecture 60 Customer Service - Extra Practice - A Review Of Strategies For Complaints
Lecture 61 Customer Service - Review - Building Relationships And Handling Enquiries
Lecture 62 Customer Service - How Much Have You Improved In Customer Service
Lecture 63 Customer Service - How To Improve In The Future
If you have a job speaking English, or want to get a job speaking English, this course is for you,If you have a business and deal with customers, this course is for you.,If you want to improve your communication skills for handling issues, this is the right course for you!
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