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Servicenow Administration: A Comprehensive Guide

Servicenow Administration: A Comprehensive Guide



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Servicenow Administration: A Comprehensive Guide
Last updated 10/2024
MP4 | Video: h264, 1920x1080 | Audio: AAC, 44.1 KHz
Language: English | Size: 987.89 MB | Duration: 3h 27m

Learn by Doing: Expand Your IT Knowledge with ServiceNow Administration

What you'll learn

Master the ServiceNow Platform: Gain a deep understanding of ServiceNow's core concepts, architecture, and navigation.

Customize the User Interface: Tailor the ServiceNow interface to your specific needs, including customizing forms, banner, lists, and dashboards.

Manage Users and Groups: Efficiently manage user access, roles, and permissions to secure your ServiceNow instance.

Configure Service Catalog: Create and manage a robust service catalog to empower end-users to self-service IT requests.

Leverage Knowledge Management: Create and maintain a centralized knowledge base to improve problem-solving and knowledge sharing.

Configure Service Level Agreements (SLAs): Set service level expectations and track performance metrics.

Automate Workflows with Business Rules and Scripting: Automate tasks and streamline processes using ServiceNow's scripting capabilities.

Create Reports and Dashboards: Generate insightful reports and dashboards to monitor key performance indicators.

Prepare for ServiceNow Certification: Gain the knowledge and skills required to pass the ServiceNow System Administrator certification exam.

Requirements

No prior technical experience is required to take this course

Basic understanding of IT concepts

Willigness to learn

Whether you're a seasoned IT professional or a beginner, this course will provide you with the knowledge and skills you need to succeed with ServiceNow

Description

ServiceNow Administration: A Comprehensive GuideElevate your IT career and become the ServiceNow expert your organization needs! This course goes beyond theory, focusing on real-world skills that will transform how you manage IT services. With hands-on exercises and live scenarios, you'll gain the knowledge and confidence to tackle everything ServiceNow can do, including:ServiceNow Essentials: Understand the platform inside and out-from setup to customization.Effortless Automation: Automate workflows and form activities to streamline your tasks.Incident Management Excellence: Minimize downtime with advanced incident management techniques.SLA Precision: Define SLAs that truly reflect your organization's service goals.Secure Access with ACLs: Protect data and ensure the right access with targeted ACLs.Empowering Service Catalogs: Enable self-service with a robust, user-friendly Service Catalog.Centralized Knowledge Management: Create a powerful knowledge base that's easy to access and use.Data-Driven Insights: Generate actionable reports and dashboards for strategic decision-making.Key Topics You'll Cover:Introduction to ServiceNow - Explore core ServiceNow concepts, architecture, and platform features. Navigate like a pro, using filters, lists, and related lists to stay organized.Customizing the User Interface - Master UI customization to meet your needs and make ServiceNow work the way you do.Application Management - Gain hands-on skills in creating and managing ServiceNow applications, including application scope, security, and upgrades.User & Group Administration - Manage users, groups, and roles effectively to secure your ServiceNow environment with role-based access control.Advanced Form Activities - Customize forms with tailored fields, validation rules, and client scripts to automate workflows and streamline processes.SLAs - Set up and manage SLAs to ensure timely incident resolution with built-in escalation rules and notifications.ACLs (Access Control Lists) - Understand and implement ACLs to enforce security and control record access with precision.Service Catalog Management - Build a Service Catalog that empowers users to request IT services independently. Configure catalog items, variables, and workflows to automate fulfillment.Knowledge Management - Build a centralized knowledge base to streamline IT support and improve search efficiency.Reporting & Dashboarding - Gain critical insights with custom reports and interactive dashboards, helping you visualize trends and track KPIs for informed decision-making.Why Wait? Unlock the Full Potential of ServiceNow Today!Don't miss out on a course designed to elevate your skills and optimize your organization's service management. Enroll now and become a ServiceNow expert ready to make a difference!

Overview

Section 1: Introduction

Lecture 1 Course Introduction

Lecture 2 Agenda

Lecture 3 Learning Outcome

Section 2: Introduction to ServiceNow

Lecture 4 What is ServiceNow?

Lecture 5 Why ServiceNow?

Lecture 6 Use Case

Section 3: ServiceNow User Interface

Lecture 7 User interface Intro

Lecture 8 Get your ServiceNow PDI

Lecture 9 Exploring the User Interface

Lecture 10 Configuring the Banner

Lecture 11 Summary

Section 4: Application Management

Lecture 12 Application Management - Intro

Lecture 13 About Tables

Lecture 14 Creating a Table

Lecture 15 About Forms

Lecture 16 Configuring Forms Design

Lecture 17 Configuring Form Layout

Lecture 18 Configuring forms with Form Builder

Lecture 19 Configuring Related Lists and Views

Lecture 20 About Lists

Lecture 21 Editing the Lists View

Lecture 22 Working with Filters

Lecture 23 About Application Development

Lecture 24 Creating a Custom Application using Application Studio

Lecture 25 Application Settings

Lecture 26 Summary

Section 5: Managing Users and Groups

Lecture 27 Managing Users and Groups - Intro

Lecture 28 Creating a User account

Lecture 29 Creating a Group

Lecture 30 Creating a Role

Lecture 31 Assigning a Role to the Group

Lecture 32 Assigning a Role to an Application and its Modules

Lecture 33 About email notifications

Lecture 34 Creating an email notification

Lecture 35 Defining an Inbound action

Lecture 36 Summary

Section 6: Form Activities

Lecture 37 Form Acitivities Automation Intro

Lecture 38 About Business Rules

Lecture 39 Creating a Business Rule

Lecture 40 About Client Scripts and Script Include

Lecture 41 Creating a Client Script

Lecture 42 Creating a Script Include

Lecture 43 Summary

Section 7: SLA - Service Level Agreement

Lecture 44 SLA Intro

Lecture 45 SLA Definitions

Lecture 46 SLA Definitions - Demo

Lecture 47 Summary

Section 8: ACLs - Access Control Lists

Lecture 48 Introcution to ACL

Lecture 49 Components of ACL and Evaluation Process

Lecture 50 Creating an ACL

Lecture 51 Summary

Section 9: Service Catalog

Lecture 52 Introduction to the Service Catalog

Lecture 53 Exploring Workflows

Lecture 54 Creating a Service Catalog Category

Lecture 55 Creating Service Catalog Items and Variables

Lecture 56 Summary

Section 10: Reports, Dashboards and Widgets

Lecture 57 Reporting Dashboards and Widgets - Intro

Lecture 58 Creating a Dashboards

Lecture 59 Creating a Custom Report

Lecture 60 Summary

Section 11: Knowledge Management

Lecture 61 Knowledge Management Intro

Lecture 62 Creating a Knowledge Base

Lecture 63 Creating and Retiring a Knowledge Article

Lecture 64 Summary

Section 12: Course Summary

Lecture 65 Summary

IT professionals looking to enhance their skills and advance their careers,ServiceNow administrators who want to deepen their knowledge and expertise,IT professionals new to ServiceNow who want to quickly get up to speed

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  • Добавлено: 03/12/2024
  • Автор: 0dayhome
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