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Free Download Lou Hunnebeck, "ITIL Service Design (ITIL Service Lifecycle)"
English | 2011 | pages: 455 | ISBN: 0113313055 | PDF | 2,9 mb
The ITIL Service Design stage of the ITIL v3 framework offers guidance to IT practitioners and business leaders wanting to move their IT strategy forward. This step-by-step approach to planning focuses on quality and efficiency, leading to robust IT services that will stand the test of time. The guidance describes an approach to ensure the most relevant IT services are introduced into fully supported environments, meeting an organization's current and future business needs.

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