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Learn: Amadeus Refund | Amadeus Auto & Manual Ticket Refunds
Published 12/2025
Duration: 44m | .MP4 1920x1080 30fps(r) | AAC, 44100Hz, 2ch | 161.44 MB
Genre: eLearning | Language: English
Step-by-Step Training to Process Airline Ticket Refunds in Amadeus GDS with Confidence| Amadeus GDS Auto & Manual Refund
What you'll learn
- Understand the refund process workflow in Amadeus GDS
- Identify refundable vs non-refundable tickets
- Process Auto Refunds correctly in Amadeus
- Perform Manual Refunds when auto refund is not allowed
- Read and interpret fare rules related to refunds
- Handle partial, full, and unused ticket refunds
- Avoid common refund mistakes that cause ADM or accounting issues
- Verify refund status and ensure proper ticket closure
- Apply best practices used by professional travel agents
Requirements
- Understanding of Amadeus GDS is Must - Amadeus Knowledge upto Ticketing
- Familiarity with PNR and ticket display
- No prior refund experience required
Description
Course Description
This course is afocused, practical guideto processingairline ticket refunds in Amadeus GDS, covering bothAuto RefundandManual Refundmethods.
You will learn how to correctly identify refundable tickets, apply fare rules, and process refunds inside Amadeus without errors that lead toADM, debit memos, or financial loss.
The course is designed withreal-world scenarios used by travel agencies, helping you understand when to useAuto Refundand whenManual Refundis required. All commands and workflows are explainedstep by step, making it suitable for beginners as well as working agents who want to improve accuracy and speed.
By the end of the course, you will be able to confidently handle refunds for domestic and international tickets using Amadeus GDS.
What Students Will Learn
By completing this course, students will be able to:
Understand therefund process workflow in Amadeus GDS
Identifyrefundable vs non-refundable tickets
ProcessAuto Refundscorrectly in Amadeus
PerformManual Refundswhen auto refund is not allowed
Read and interpretfare rules related to refunds
Handlepartial, full, and unused ticket refunds
Avoid common refund mistakes that causeADM or accounting issues
Verify refund status and ensure proper ticket closure
Apply best practices used by professional travel agents
Requirements
Basic understanding ofAmadeus GDS commands
Familiarity withPNR and ticket display
No prior refund experience required
Amadeus training or agency experience is a plus (but not mandatory)
Who This Course Is For
This course is ideal for:
Travel agency staffand ticketing agents
Aviation and tourism students
Beginner Amadeus userswho want refund expertise
Experienced agentslooking to reduce refund errors
Call center and airline support staff
Anyone working inair ticketing and reservations
Who this course is for:
- Travel agency staff and ticketing agents
- Aviation and tourism students
- Beginner Amadeus users who want refund expertise
- Experienced agents looking to reduce refund errors
- Call center and airline support staff
- Anyone working in air ticketing and reservations
More Info
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