Turning Fragility Into Agility: The C-Suite Blueprint For Solving Service Delivery by Jeffrey Tefertiller
English | June 25, 2024 | ISBN: N/A | ASIN: B0D7DXMR76 | 64 pages | EPUB | 5.01 Mb
The way we think about service delivery is broken and obsolete. This book discusses a new framework for the c-suite to improve service quality, performance, and the value for customers.
This is a short, easy-to-read book that will reshape how you think about service delivery. It is focused on minimizing outages and improving service quality, performance, and experience.
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